8 Months After a Surge of Complaints, Apple Announces a Repair Program For Its Flawed MacBooks and MacBook Pros

8 Months After a Surge of Complaints, Apple Announces a Repair Program For Its Flawed MacBooks and MacBook Pros
Published on June 24, 2018 at 02:00PM
Casey Johnston, writing for The Outline: At long last, Apple admitted to its customers that its MacBook and MacBook Pro keyboard designs are so flawed and prone to sticking or dead keys, as originally reported by The Outline in October, and that it will cover the cost of repairs beyond the products' normal warranty. The admission comes after the company has been hit with no fewer than three class action lawsuits concerning the computers and their ultra-thin butterfly-switch keyboards. While the repair and replacement program covers costs and notes that Apple will repair both single keys as well as whole keyboards when necessary, it doesn't note whether the replacements will be a different, improved design that will prevent the problem from happening again (and again, and again).

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