Apple Devices At California Repair Center Keep Calling 911
Apple Devices At California Repair Center Keep Calling 911
Published on February 23, 2018 at 11:20PM
Since October 2017, Apple has made around 1,600 false alarm 911 calls from a distribution site in Elk Grove. "We've been seeing these calls for the last four months from Apple," said police dispatcher Jamie Hudson. "We're able to see quickly where the call is coming from, so when we get one from Apple, the address will come up with their location." CBS Sacramento reports: On average, Elk Grove Police say they've received 20 accidental 911 calls a day from Apple, roughly 1,600 calls since October. Hudson says the calls take valuable seconds away from calls that could be real life-and-death emergencies. "The times when it's greatly impacting us is when we have other emergencies happening and we may have a dispatcher on another 911 call that may have to put that call on hold to triage the incoming call," he said. The calls are all coming from an Apple repair and refurbishing center off Laguna Boulevard. The Sacramento County Sheriff's Department Communication Center is also getting these calls -- 47 since January 1. Dispatchers there say they sometimes hear technicians working in the background. Apple hasn't confirmed which of their devices is actually causing these calls: the iPhone or Apple watch, but both devices can be triggered easily. With just a touch of a button, SOS comes on and 911 is called.
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Published on February 23, 2018 at 11:20PM
Since October 2017, Apple has made around 1,600 false alarm 911 calls from a distribution site in Elk Grove. "We've been seeing these calls for the last four months from Apple," said police dispatcher Jamie Hudson. "We're able to see quickly where the call is coming from, so when we get one from Apple, the address will come up with their location." CBS Sacramento reports: On average, Elk Grove Police say they've received 20 accidental 911 calls a day from Apple, roughly 1,600 calls since October. Hudson says the calls take valuable seconds away from calls that could be real life-and-death emergencies. "The times when it's greatly impacting us is when we have other emergencies happening and we may have a dispatcher on another 911 call that may have to put that call on hold to triage the incoming call," he said. The calls are all coming from an Apple repair and refurbishing center off Laguna Boulevard. The Sacramento County Sheriff's Department Communication Center is also getting these calls -- 47 since January 1. Dispatchers there say they sometimes hear technicians working in the background. Apple hasn't confirmed which of their devices is actually causing these calls: the iPhone or Apple watch, but both devices can be triggered easily. With just a touch of a button, SOS comes on and 911 is called.
Read more of this story at Slashdot.
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Apple Devices At California Repair Center Keep Calling 911
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February 23, 2018
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